By Joshua Freedman

Even before she was chief of brain biochemistry at the National Institutes of Health, Candace Pert made a breakthrough discovery that changed the way scientists understand the mind-body connection.

Center for Quality of Management Journal
An interview of Jack Reilly by David Walden
Q: What was your initial introduction to the methods of Fernando Flores? What problem were you trying to solve?

Mr. Reilly: The methods of Fernando Flores initially got my attention as a new approach to process. In IBM I was the owner of 3 or 4 major company processes, and the lead process person in the company directed me to a new approach to process from Fernando Flores. I was intrigued, and wanted to know about the source of the new ideas. As it happened, a critical business issue was being discussed within IBM at the time, and I had the assignment to digest the key issues and bring them to the Corporate Strategy Council.

Fernando Flores was Chile's minister of finance -- and, later, a political prisoner. Now he teaches companies how to use assessments and commitments to transform the way they do business. The outcome: executives who speak and act with intention.