Julio Garreaud The Human Architect

When I find a product that exceed my expectations price is not a problem. A couple years ago I was looking for the best Heart Rate Monitor HRM and I found the Suunto T6. At almost $500.00 I needed to ensure quality and performance. Not much information was available so I took the risk and purchase my first T6. The problems began with trying to understand and use the manual. The manual is totally useless. After fiddling with the buttons I was able to figure out how to make the watch work. Then the problem was with the software. The disk that comes with the watch is also useless. You have to go online and download the proper updated software.

I got to use the watch OK for several months until I notice that the information provided by my computer was not accurate. I tried everything and finally decided to return the watch for a partial refund.
My problem was that now I really liked the features of the product so I decided to buy a second watch. Now I knew how to operate, how to obtain the software so it was pain less to get to use the watch. I was happy for a few months and again the system failed. This time I took the product back and got a full refund. I told myself the third time is a winner so I ordered a third one.

It has been more than ten weeks since I pay in full for a new watch. After 6 weeks I started calling the store I placed the order with and they have been very helpful attempting the get the order filled. They keep getting excuses from Suunto in Norway week after week. Today I told myself enough is enough. Why am I tolerating such incompetence and such poor business practices? Nothing is worth that trouble.
Suunto once again falls in the quality of their software. And with the software being such an important part of the analytical abilities of a heart rate monitor, Suunto’s failure to create a more user-friendly and quality training manager is a serious impediment to the full training experience.

Tomorrow I will cancel my order and get my money refunded. I will never, ever will use Suunto products and I will let the world know that there is no reason to buy such products.

Be smart stay away from Suunto products.