Julio Garreaud The Human Architect

When I find a product that exceed my expectations price is not a problem. A couple years ago I was looking for the best Heart Rate Monitor HRM and I found the Suunto T6. At almost $500.00 I needed to ensure quality and performance. Not much information was available so I took the risk and purchase my first T6. The problems began with trying to understand and use the manual. The manual is totally useless. After fiddling with the buttons I was able to figure out how to make the watch work. Then the problem was with the software. The disk that comes with the watch is also useless. You have to go online and download the proper updated software.

I got to use the watch OK for several months until I notice that the information provided by my computer was not accurate. I tried everything and finally decided to return the watch for a partial refund.
My problem was that now I really liked the features of the product so I decided to buy a second watch. Now I knew how to operate, how to obtain the software so it was pain less to get to use the watch. I was happy for a few months and again the system failed. This time I took the product back and got a full refund. I told myself the third time is a winner so I ordered a third one.

It has been more than ten weeks since I pay in full for a new watch. After 6 weeks I started calling the store I placed the order with and they have been very helpful attempting the get the order filled. They keep getting excuses from Suunto in Norway week after week. Today I told myself enough is enough. Why am I tolerating such incompetence and such poor business practices? Nothing is worth that trouble.
Suunto once again falls in the quality of their software. And with the software being such an important part of the analytical abilities of a heart rate monitor, Suunto’s failure to create a more user-friendly and quality training manager is a serious impediment to the full training experience.

Tomorrow I will cancel my order and get my money refunded. I will never, ever will use Suunto products and I will let the world know that there is no reason to buy such products.

Be smart stay away from Suunto products.

There are hundreds books and articles out there on how to be a great leader or how to think in more innovative terms, but it’s not often that you encounter a thoughtful piece on how to delegate. Far too often, delegation is something about which no one wants to talk. It’s not a sexy topic for business magazines or for seminars, and it runs counter to the cult of individuality and independence that has been fed to us since birth. But any effective leader knows that there is no success — and, more to the point, no team — without it.
I assert that the biggest barrier in delegation for executives is the “ego factor” they think that if they delegate others will get the power. They think that in order to delegate they will have to be in open communication about many issues that have been kept hidden or avoided discussion. They avoid delegation in order to “look busy” (which makes them unavailable) and people will not bother them.
Delegation is a quality that requires courage to act, to execute and most important to trust others as you trust yourself.

Attitude is “the critical” factor in leadership and many leaders have never been taught the right attitude of leadership.
Few leaders understand that caring for the people they lead is the most important quality to convey. Let’s be honest, who taught you how to lead? Leadership isn’t offered at most colleges as a major or even in high school as a course although it should be. Most of your leadership training good or bad has been a product of the leadership you have experienced.
The reality is this, all of us are leaders everywhere we spend time.
We are leaders at work, home, at church or any where we have the opportunity to influence people. The one attitude that parallels all great leaders is a condition of the heart. They actually care about the people that they lead, it sounds very simple but it is really hard to find in a leader. How many leaders have you experienced that actually cared about you? If you are a leader right now, do you actually care for the people you lead? If you do it can make all the difference in the world in your leadership, if you don’t it can make all the difference in the world. Being a caring leader is leadership’s best kept secret.